External - Aesthetic Defects:

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of fourteen (14) calendar days from the receipt of the item while in case of expiration of this deadline he loses all relevant rights. The COMPANY is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

Returns of products charged by the COMPANY:

The return of products is charged at the expense of the COMPANY

In all cases in which other than the sold are delivered, by type or quantity. In case during delivery the item has packaging damaged, completely or for the most part. In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY. In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the COMPANY. In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later found out of delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the expense of the COMPANY will take place: by personal and means of transport of the COMPANY, through courier or Transport Company depending on how the shipment has been made by the COMPANY. In case of return of the products depending on the case, a repair or replacement will be made, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the COMPANY, in case of cancellation, the return of the money to the customer will be done in the same way as their payment was made with the care of the COMPANY. In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had selected the option "collection from the store will be done by returning his money to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

Returns of products, which are considered defective upon delivery at the expense of the COMPANY:

In the event that a product (s) is found to be defective upon delivery to the customer, its return will also be charged by the COMPANY. In this case, the return of the defective product (s) can be done either by the customer himself to the store maintained by the COMPANY under the trademark "PROMITHEUS", or by sending him / them, charged the COMPANY with the costs of receipt, by means of the absolute choice and after consultation of the customer with the staff of the Online Store of the COMPANY. The return of the products, which are considered defective upon delivery will be accepted within fourteen (14) calendars from the delivery of these to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In case of return of the products and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a new one, otherwise in case the customer does not want a replacement, the money will be refunded to the customer, with the way he paid the value. In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the store" will be refunded to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price. If the customer has purchased a product that has been considered defective upon delivery and has the right to return it at the expense of the COMPANY, according to the above specific provisions, then he can return to the COMPANY, and additional products of this kind.

Right of withdrawal

From the initial submission of the customer's order up to a deadline of 14 calendar days from the date of delivery (when it comes to products) and even when there are many in the same order from the delivery and the last while when there is an obligation to deliver products at regular intervals from delivery first, the customer is entitled to withdraw from the sale. This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. Following the withdrawal statement, the COMPANY is obliged to return the price received. The refund to the customer will be made in case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal until the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of its cancellation transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price. Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal. The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual offset. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

Safe products - Warranty terms:

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written as instructions for use (except for simple to use products) and from a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

Have the dealership guarantee and proof of purchase of the device. The fixed components of the device (Serial No.) have not been altered

Do not exclude damage based on the manufacturer's warranty form

Returns / Changes

In case of return of products for Exchange, if they do not fall into any of the above categories, customers can send them at the expense of the COMPANY. This service is offered to customers NOT FREE but in order not to be charged excessively by Courier companies. Re-shipment will be charged, in this case in addition to regular shipping and the cost of transporting the returned product.